Salon Policies

Booking Policy 

The easiest way to book your treatments with us is via our online booking system (Timely). This software allows you to search treatments, preferred therapist and our availability - This service is available 24/7 so you have easy access to our diary around the clock.

Please not we do not take any payment at the time of the online booking, however to secure your booking Timley will ask for your bank card details to be added to confirm your booking.  

Timely offers customers a better salon experience with cardless checkout by securely checking out using preferred saved card details offering a more slick and seamless payment experience and convenient way to pay.
Timely Pay uses the highest possible level of security: the same standards that your bank uses online. Your card details are stored securely with our PCI-DSS Level 1 compliant payment partner . No card information is held inside our platform to ensure that your data is protected. Your full card details cannot be viewed by anyone viewing your account. You can review your saved card details by logging into your profile. 

You can also make your appointment by calling the salon on 01543 897600. Please be aware that if we are currently serving a client or the salon is closed, we may not be able to take your call. If you leave a short message and your contact details we will respond as soon as possible. 

 ​Once you have made an appointment you will receive a confirmation email/text with the treatment booked along with the date, time and which therapist your treatment is with.

 Reminders will be sent out 48 hours prior to your appointment to via text and email. 

Cancellation Policy 

 If you are unable to attend your appointment it can be rescheduled or cancelled via the booking site (if over 48 hours notice) or by phoning 01543 897600 or emailing reception on
​As a courtesy to both our therapists and other clients giving us more notice of your cancellation gives us more chance to refill your appointment with clients on our waiting list. We do appreciate this and your valued custom.
Our cancellation charges are as follows
     • Cancellation/Rescheduled appointment up to 48hours before appointment – no charge
     • Cancellation/Rescheduled appointment between 48-24hours – 50% charge
     •  Cancellation/Rescheduled less than 24hours notice – 100% charge

Vouchers And E-Gift Vouchers

 If you have gift vouchers for your treatment, please have your voucher number to hand and we can reserve your appointment with the voucher credit.

For appointments booked over the telephone you will be sent a payment link to pay the deposit and secure your appointment.

Appointment Time 

We ask all clients to arrive on time for your appointments, please allow 5 minutes prior to your appointment time to fill in a consultation form which will be relevant to your treatment booked that day. Consultation forms will be emailed to you to complete prior to your arrival and this will ensure that we can start your treatment promptly. 

Late Arrivals

We will always try our best to accommodate our clients however this is not always possible without impacting on subsequent clients if you are running late for your appointment.

If you are more than 10 minutes late for your appointment it may not be possible to carry out the treatment in full, you will still be charged for the full cost of your treatment.

 If you are more than 10 minutes late and it is not possible to carry out your treatment we will offer to reschedule this however 50% of the treatment cost will be charged and the 50% booking fee for the rescheduled treatment.


 Right to Refuse 

We have the right to refuse any individual we feel is unfit for a treatment, this includes but is not limited to;

  • Any individual that appears under the influence of drugs and alcohol. This is in place to protect you as well as our therapists. 
  • Certain treatments also come with what is known as contra-indications, these are conditions that can interfere with a result of a treatment. Any medical conditions that are displayed or made aware to us during the consultation as a contra-indication will be explained to you by a therapist why this cannot be carried out. In this instance the therapist will discuss if there is another treatment suitable.
  • Any individual who displays behaviour that makes any member of the staff feel uncomfortable, disrespected or intimidated. We provide a safe environment for our team and clients and this should be respected.
  • A treatment to a client who is not the required age for that treatment.

Children on the Premises

We do not allow any children on the premises under the age of 14 unless they are  

     • Having a treatment with their parent/guardian present 
     • With their parent/guardian and the treatment is not in a treatment room 

 We are unable to let children stay unattended on our premises for their own safety. 


Age Requirements for Treatments

Certain treatments are not suitable or insured due to the age of the client. Below is a list of treatments that carry strict age restrictions for clients. If we are in any doubt of the client’s age, proof of identity can be asked for.  

Treatment or Service                               Minimum Age of Client 

Intimate Waxing                                                                16
Microdermabrasion & clinical peel facials                       16
Tinting or Lash treatments                                                16
Dermaplaning                                                                     16

Some treatments are permitted for under-16s, but you must ensure you have written permission from a parent or legal guardian before going ahead.  

A parent or responsible adult (eg. carer) must be present during the treatment (in the same treatment room 

The permitted treatments are:   
• Waxing (not intimate waxing).  
• Facials  
• Manicures 
• Pedicures 

Beauty therapists must protect and promote the welfare of under-16s and vulnerable adults.  

We must ensure treatments are safe and appropriate and that the individual wants to have the treatment and/or services.  

Patch Testing

All clients wishing to have tinting treatments must have had a patch test within the last 6 months before treatments.

The patch test needed to be carried out 48 hours before a booked treatment. 

Failing to turn up for your patch test will result in the appointment being cancelled. 

If you have had tinting treatments in other salons, we still require you to have a patch test with us prior to your lash tint, brow tint, lash lift treatment. 

Medical Issues 

If you have any medical issues which we need to be aware of, these need to be mentioned in your consultation with your therapist before the treatment takes place.

If you are on medication, please make us aware before any treatment is started especially with any body treatments. 

Complaints Procedure 

We strive to give the best treatments and service to all clients, every appointment.


If you do not feel this was achieved or have suggestions for ways in which we can improve, please contact Hayley Clamp at or complete our contact form so we can investigate and ensure we improve our service in the future.